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Frequently Asked Questions

LOGIN PROBLEMS

 

Why didn't I receive my verification email?

Verification emails are automatically sent as soon as you complete the signup form and should nver take more than a few minutes to receive. If you haven't received yours after 15 minutes, please visit this page to have it resent or to change your email address.

 

Why can't I log in?

Firstly, make sure that you are using the correct username and password - you can request to have them resent on this page. If you still have trouble, please make sure that you have cookies enabled in your browser (see Surfing Problems - Why do I keep getting logged out?) and that you have no other software (firewalls, internet security programs) blocking them. Check the manual for your software to learn how to enable cookies.

 

GENERAL QUESTIONS

 

What are credits?

All advertising on Click Voyager is purchased with credits. Once you have available credits, you can use them to purchase direct visitors to your website, banner impressions and text link impressions. Other options will be made available in the future.

 

How do I get credits?

You can earn credits by visiting our other members websites either on a fixed ratio or on a sliding scale (on the Click Voyage). You will need to view each website for a minimum of 20 seconds and then click the indicated link to proceed to the next site. You can also receive credits every month by upgrading to one of our paid memberships.

 

What is your surf ratio?

Your surf ratio is dependant on many things such as your membership level, type of surfing and how active you are in Click Voyager. Free members have a basic surf ratio of 5:1, Silver members 2:1, and Gold members 1:1 for our 'normal' surf for credits system. There are many bonuses to be had, though, and if you are active you will receive a lot of bonus credits. On our 'Click Voyage' you can earn a maximum of 50,000 credits (5,000 visitors) for just 88 websites visited. This equates to a surf ratio of a little under 1:57.

 

SURFING PROBLEMS

 

Why doesn't the timer count down?

This is usually caused by your browser (or your proxy server) caching the image and not reloading it each time you surf.

 

To remedy this in Internet Explorer 6, select Tools -> Internet Options and then click Settings under Temporary Internet files. On the window that pops up, make sure that 'Chack for newer versions of stored pages' is set to either Automatic or Every visit to the page. Click OK and then click 'Delete Files under the Temporary Internet files heading to clear your cache. Close all browsers and then reopen them. It is also possible that you have animations disabled. To check this, go to Tools -> Internet Options -> Advanced and make sure that 'Play animations' is checked under Multimedia.

 

Why do I keep getting logged out?

 

Surf sessions expire after 15 minutes of inactivity.

If you are being logged out more frequently, the you need to set your browser (and internet security software if applicable) to accept our cookies.

 

In Internet Explorer (V6) go to Tools -> Internet Options and select the Privacy tab. Move the slider to the Medium position and Apply.

 

If you are using Mozilla Firefox v1, go to Tools -> Options -> Privacy and check the box to allow sites to set cookies (On Linux, this menu is found under Edit -> Options -> Privacy).

 

If you are using Netscape v4, go to Edit -> Preferences -> Advanced and select 'Accept all cookies'.

 

If you are using Opera, go to File -> Preferences -> Network -> Privacy and check the box to enable cookies.

 

Click Voyager has not been tested on other browsers but should run fine in most modern browsers and on most platforms (Safari on Mac is reported to work fine). If you have success/failure on other systems, please let us know so that we can update this information.

 

Why do I get the wrong number clicked message error even though I clicked the right number?

Check your browser settings as for 'Why do I keep getting logged out?' above.

 

 

 

If you have a question that's not answered here, please click here to get in touch with us.

 

 

 

 

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